Terms & Conditions

Last updated: 14 September 2026

Welcome to Black Sea Rose. These Terms and Conditions govern your access to and use of BlackSeaRose.com, as well as all purchases made through our online store.

By accessing our website, creating an account, or placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions.

1. About Us

This online store is operated by:

WPT-OFFICE LTD
Company Registration Number: 206788591
VAT Number: BG206788591
Registered address: 31 Tsar Kaloyan Street, 8000 Burgas, Bulgaria
Email: office@blacksearose.com
Website: https://blacksearose.com/

Throughout these Terms, the expressions “Black Sea Rose”, “we”, “us” and “our” refer to WPT-OFFICE LTD.

2. Scope of These Terms

These Terms apply to consumers and business customers purchasing products through our website. Certain statutory consumer rights, including withdrawal and legal guarantee rights, apply only to customers acting as consumers and not primarily for business or professional purposes.

You must be at least 18 years old, or otherwise legally capable of entering into a binding contract, to place an order.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, sizes, packaging, prices and availability are accurate. However, minor differences may occur because of product improvements, packaging changes, screen settings or photographic lighting.

Product images are provided for illustrative purposes. The product you receive may have slightly different packaging without this affecting its essential characteristics, quality or intended use.

Please read the product label, ingredient list, instructions, warnings and storage requirements before use. Information published on our website does not replace the information provided by the manufacturer on the product packaging.

4. Prices, VAT and Currency

Prices are displayed in the currency shown on the website and normally include applicable VAT unless expressly stated otherwise.

The final price, applicable taxes and shipping costs are shown during checkout before the order is submitted. VAT treatment may depend on the delivery destination, the customer’s status and, for business customers, the validity of any VAT identification number provided.

For eligible business customers, we may request additional company information and verify the supplied VAT number through the applicable EU VAT validation system.

If a pricing or technical error is identified after an order is placed, we will contact you before processing the order. You may confirm the order at the correct price or cancel it for a full refund.

5. Placing an Order

To place an order, select the desired products, add them to your basket, provide the requested billing and delivery information, choose an available payment method and confirm the order.

You are responsible for checking that all order information is accurate before submitting it, including:

• the selected products and quantities;
• your name and contact details;
• the billing and delivery addresses;
• company and VAT information, where applicable; and
• the selected payment and delivery methods.

After placing an order, you will normally receive an automatic order acknowledgement. This confirms that we have received your order but does not necessarily mean that it has been accepted.

A binding sales contract is formed when we confirm that the order has been accepted or when the products are dispatched, whichever occurs first.

6. Order Acceptance and Cancellation

We reserve the right to reject or cancel an order before dispatch where there is a legitimate reason, including:

• the product is unavailable;
• the payment cannot be authorised or completed;
• the billing or delivery information is incomplete or incorrect;
• we identify a pricing, description or technical error;
• the order appears fraudulent or unlawful;
• delivery to the supplied address is unavailable; or
• the order breaches purchase limits or these Terms.

If we cancel a paid order, all amounts collected for the cancelled products will be refunded using the original payment method.

7. Product Availability

All orders are subject to product availability. Adding an item to the basket does not reserve it.

If an ordered product becomes unavailable, we will notify you and provide the option of receiving a refund or, with your express agreement, choosing a suitable alternative.

We may apply reasonable purchase limits to particular products or refuse orders involving unusually large quantities intended for unauthorised resale.

8. Payment

Depending on the delivery destination, the following payment methods may be made available during checkout:

• debit or credit card;
• PayPal;
• bank transfer; and
• cash on delivery for eligible orders delivered within Bulgaria.

The payment methods actually available for your order will be displayed at checkout.

Card and electronic payments may be processed by independent payment service providers. We do not normally store complete payment card details on our servers.

Orders paid by bank transfer may be processed after the payment has been received and identified. Any bank charges imposed by the customer’s bank or intermediary bank are the customer’s responsibility.

We may suspend or cancel an order if payment is not received, is reversed, or cannot be verified.

9. Shipping and Delivery

We currently deliver to Bulgaria and selected countries within the European Union. The available delivery countries are displayed during checkout.

Orders are normally processed within 1–3 business days. Delivery estimates are provided for guidance and may vary depending on destination, courier operations, public holidays, weather conditions, address accuracy and other circumstances outside our reasonable control.

Shipping costs are calculated during checkout according to the delivery destination, shipment weight and available delivery service.

When tracking is available, the tracking information will be sent to the email address provided with the order.

Please review our Shipping & Delivery Policy for further information.

10. Delivery Responsibilities

You must provide a complete and accurate delivery address and ensure that somebody is available to receive the shipment where required.

If a shipment cannot be delivered because of an incorrect address, repeated unsuccessful delivery attempts, failure to collect the parcel, or refusal without a valid legal reason, we may deduct the reasonable shipping and return costs from any refund, where permitted by law.

Please inspect the parcel upon delivery. If it appears seriously damaged, you should document the damage with photographs and contact us as soon as possible.

Risk of accidental loss or damage generally passes to a consumer when the consumer, or a person designated by the consumer other than the carrier, physically receives the products.

11. Right of Withdrawal

If you are an EU consumer, you generally have the right to withdraw from an online purchase without giving a reason within 14 days from the day on which you, or a third party designated by you, receives the products.

For an order containing multiple products delivered separately, the withdrawal period normally begins when the final product is received.

To exercise the right of withdrawal, send a clear statement to:

office@blacksearose.com

Your request should preferably include:

• your full name;
• your order number;
• the products you wish to return;
• the date the products were received; and
• your contact details.

You must notify us before the withdrawal period expires. Please wait for our return instructions before sending a parcel, as the return location may differ from our registered office.

12. Return Conditions

After notifying us of your withdrawal, you must return the products without undue delay and no later than 14 days from the date of your notification.

Returned products should be securely packaged and include all accessories, instructions, promotional items and original packaging where reasonably possible.

You may examine a product only to the extent necessary to establish its nature, characteristics and functioning, in the same way that you could reasonably examine it in a physical shop. You may be responsible for any diminished value resulting from unnecessary or excessive handling.

Unless the product is defective, damaged, incorrect, or we agree otherwise, the direct cost of returning the products is borne by the customer.

13. Hygiene and Health Protection Exceptions

The statutory right of withdrawal may not apply to sealed products that are unsuitable for return because of health protection or hygiene reasons when their seal has been removed after delivery, where this exception applies under applicable law.

This may include certain cosmetics, personal care, oral care and hygiene products after their protective seal has been opened or removed.

This exception does not limit your rights if a product is defective, damaged, incorrect or not as described.

14. Refunds

Where a valid withdrawal applies, we will refund the amounts received for the returned products and the cost of the least expensive standard delivery method offered for the original order.

Additional costs resulting from your choice of a premium or more expensive delivery service are not refundable unless required by law.

Refunds will normally be issued using the original payment method unless another method is expressly agreed.

We may withhold the refund until we receive the returned products or until you provide sufficient evidence that they have been sent back, whichever occurs first.

Please see our Returns & Refunds Policy for additional instructions.

15. Incorrect, Damaged or Defective Products

If you receive an incorrect, damaged, defective or incomplete product, contact us as soon as reasonably possible at office@blacksearose.com.

Please provide your order number, a description of the issue and, where possible, clear photographs of the product, packaging and shipping label.

Where a lack of conformity is confirmed, you may be entitled to repair, replacement, price reduction, contract termination or a refund in accordance with applicable consumer law.

Consumers within the European Union benefit from the applicable statutory legal guarantee for goods, which is generally at least two years from delivery. These statutory rights are not limited by any commercial warranty or by these Terms.

16. Product Use and Safety

Our products must be used only for their intended purpose and in accordance with the manufacturer’s instructions.

Before using a cosmetic or personal care product, review its ingredient list and warnings. If you have sensitive skin, allergies or a known medical condition, consider performing an appropriate patch test or consulting a qualified healthcare professional.

Unless the packaging specifically states otherwise:

• cosmetic products are for external use only;
• avoid contact with the eyes and mucous membranes;
• keep products away from children;
• do not use a product if you are allergic to any of its ingredients; and
• stop using the product if irritation or an adverse reaction occurs.

Information on this website is provided for general product and educational purposes. It is not medical advice and our products are not presented as a substitute for professional diagnosis, treatment or prescribed medication.

17. Customer Accounts

You may be able to place an order as a guest or create a customer account. You are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account.

Please notify us promptly if you believe that your account has been accessed without authorisation.

We may suspend or close accounts used fraudulently, unlawfully or in breach of these Terms.

18. Discount Codes and Promotions

Discount codes and promotional offers:

• are valid only for the period stated;
• may be restricted to selected products, customers or countries;
• cannot normally be exchanged for cash;
• cannot be combined unless expressly permitted; and
• may be withdrawn or corrected where issued or published in error.

Additional conditions displayed with a promotion form part of these Terms.

19. Reviews and Customer Content

If you submit a review, photograph, comment or other content, you confirm that it is truthful, relates to your genuine experience and does not infringe another person’s rights.

We may refuse, moderate or remove content that is unlawful, misleading, abusive, discriminatory, promotional, irrelevant, fraudulent or otherwise inappropriate.

We will not prevent the publication of a genuine negative review solely because it is negative.

20. Intellectual Property

Unless otherwise stated, the website and its content—including text, design, graphics, photographs, logos, icons and software—are owned by or licensed to WPT-OFFICE LTD and are protected by applicable intellectual property laws.

You may use the website for personal and lawful shopping purposes. You may not reproduce, republish, sell, scrape, modify or commercially exploit its content without prior written permission.

Product names, trademarks and logos belonging to manufacturers or other third parties remain the property of their respective owners.

21. Prohibited Use

You must not:

• use the website for unlawful or fraudulent purposes;
• attempt to gain unauthorised access to the website or another customer’s account;
• introduce viruses, malicious code or disruptive technology;
• interfere with the website’s security or operation;
• submit false payment, billing, VAT or delivery information;
• use automated systems to extract website content without permission; or
• place orders for fraudulent resale or other unlawful activity.

22. Website Availability

We aim to keep our website available and secure, but uninterrupted or error-free access cannot be guaranteed. We may temporarily suspend or restrict access for maintenance, security, updates or circumstances outside our reasonable control.

We may update, modify or discontinue parts of the website without prior notice, provided that this does not affect orders already accepted or rights already acquired.

23. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or mandatory consumer rights.

To the extent permitted by law, we are not responsible for indirect or unforeseeable losses that were not reasonably foreseeable when the contract was formed.

For business customers, we are not liable for loss of profit, business interruption, loss of opportunity, loss of anticipated savings or other indirect commercial loss, except where such limitation is prohibited by law.

24. Events Outside Our Control

We are not responsible for delays or failure caused by events outside our reasonable control, including extreme weather, natural disasters, transport disruption, strikes, customs delays, governmental restrictions, epidemics, war, civil disturbance, interruption of communications or failure of third-party infrastructure.

We will take reasonable steps to reduce the effect of such events and will contact affected customers where appropriate.

25. Privacy and Cookies

We process personal information in accordance with our Privacy Policy.

Information about cookies and similar technologies is available in our Cookie Policy.

26. Changes to These Terms

We may update these Terms to reflect changes to our services, business practices or legal obligations. The latest version will be published on this page with its effective date.

The Terms applicable to an order are generally those in effect when the order is placed, unless a change is required by mandatory law.

27. Governing Law and Disputes

These Terms and purchases made through the website are governed by Bulgarian law.

If you are a consumer residing in another EU country, this choice of law does not deprive you of mandatory consumer protections provided by the law of your country of residence.

If you have a complaint, please contact us first at office@blacksearose.com. We will make reasonable efforts to review and resolve the matter fairly.

Consumers may also contact the Bulgarian Commission for Consumer Protection:

Commission for Consumer Protection
Website: https://kzp.bg/

You may bring a dispute before any competent court available to you under applicable consumer and procedural law.

28. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply.

29. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.

30. Contact Us

For questions about these Terms, an order or your consumer rights, contact:

WPT-OFFICE LTD
31 Tsar Kaloyan Street
8000 Burgas, Bulgaria
Email: office@blacksearose.com