Products & Ingredients
Black Sea lye is a naturally derived mineral-rich product obtained during the salt production process from the waters of the Black Sea. It is traditionally used in Bulgarian body care and wellness products, including massage gels, body masks, bath products and compresses.
Always follow the directions and warnings provided on the individual product packaging.
The available ingredient information is displayed on the individual product page and on the product packaging. Because manufacturers may occasionally update their formulations, always check the label of the product you receive before use.
If you need information about a particular ingredient before ordering, contact us at office@blacksearose.com.
Individual reactions may vary. If you have sensitive skin or known allergies, carefully review the ingredient list and perform a small patch test before using a new cosmetic product.
Stop using the product if irritation occurs. If you have a medical condition or serious allergy, consult a qualified healthcare professional before use.
Black Sea Rose offers carefully selected beauty, personal care and wellness products from established Bulgarian brands. Products are supplied in their original packaging with the manufacturer’s labels, directions and batch information where applicable.
No. The products offered on our website are cosmetics, personal care or wellness products unless explicitly stated otherwise.
Product descriptions are provided for general informational purposes and should not be treated as medical advice or as a substitute for diagnosis, prescribed treatment or consultation with a healthcare professional.
Orders, Payments & Product Use
Always follow the directions, warnings and recommended amount shown on the product packaging. Different products have different methods and frequencies of use.
Unless the packaging clearly states otherwise, cosmetic and body care products are intended for external use only.
If you are pregnant, planning a pregnancy or breastfeeding, review the complete ingredient list and consult your doctor or pharmacist before using a new cosmetic or wellness product.
We cannot provide individual medical advice or guarantee that every product is suitable for every customer.
Choose your products, select the required quantity and add them to your basket. Open the basket, review your order and continue to checkout.
Enter your billing and delivery details, select an available delivery and payment method, and confirm your order. You should receive an order confirmation at the email address provided during checkout.
The available payment methods are displayed during checkout and may include debit or credit card, PayPal and bank transfer.
Cash on delivery may be available only for eligible orders delivered within Bulgaria. Payment availability may depend on the delivery country and order details.
The final product price, applicable VAT and delivery cost are displayed during checkout before you confirm your order.
Shipping costs may vary according to the delivery destination, parcel weight and selected delivery service.
Shipping, Returns & Support
We currently deliver to Bulgaria and selected countries within the European Union. The available delivery countries are displayed during checkout.
If your country cannot be selected, we are currently unable to complete delivery to that destination.
Orders are normally processed within 1–3 business days.
Estimated delivery times depend on the destination and courier service. Deliveries within Bulgaria normally take approximately 2–5 business days. Many EU deliveries take approximately 1–5 business days after dispatch, although delivery to some destinations may take longer.
These periods are estimates and may be affected by public holidays, courier delays, weather conditions or an incomplete delivery address.
When tracking is available, the tracking number or tracking link will be sent to the email address provided with your order after the parcel has been dispatched.
Please also check your spam or junk folder if you cannot find the shipping notification.
EU consumers generally have the right to withdraw from an online purchase within 14 days after receiving the order.
Certain sealed cosmetics, oral care, personal care or hygiene products may not be returnable after their protective seal has been opened where the legal hygiene exception applies.
Before returning anything, contact us at office@blacksearose.com and wait for return instructions. Please review our Returns & Refunds Policy for complete information.
Contact us as soon as possible at office@blacksearose.com.
Include your order number, a description of the problem and clear photographs of the product, parcel, packaging and shipping label. We will review the case and provide appropriate instructions.
You can contact our customer support team by completing the form on this page or by emailing office@blacksearose.com.
Please include your order number when contacting us about an existing order. We aim to respond as soon as reasonably possible during normal business days.