Last updated: 14 September 2026
Black Sea Rose ships orders from Bulgaria to customers throughout the European Union. We work with established postal and courier partners to provide reliable and trackable delivery services.
1. Where We Deliver
We currently deliver to all 27 member states of the European Union:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
We currently deliver only within the European Union. We do not deliver to the United Kingdom, non-EU European countries or destinations outside Europe.
The countries currently available for delivery are displayed during checkout.
2. Order Processing
Orders are normally prepared and dispatched within 1–3 business days after successful order confirmation and payment, where advance payment is required.
Orders placed during weekends or official Bulgarian public holidays begin processing on the next business day.
During promotional campaigns, public holidays or periods of unusually high demand, processing may take slightly longer. If a significant delay affects your order, we will contact you using the email address supplied at checkout.
3. Estimated Delivery Times
The following delivery times are estimates provided for guidance. They begin after the parcel has been dispatched and do not include the 1–3 business-day order-processing period.
Delivery Within Bulgaria
- Bulgaria: approximately 2–5 business days
Delivery to Other EU Countries
- Germany and Austria: approximately 1–2 business days
- Italy: approximately 1–2 business days
- Netherlands: approximately 2 business days
- France and Belgium: approximately 2–3 business days
- Portugal: approximately 2–3 business days
- Denmark: approximately 2–3 business days
- Ireland: approximately 2–4 business days
- Other supported EU destinations: approximately 4–10 business days, depending on the destination and selected delivery service
Delivery times are estimates and cannot be guaranteed. Actual delivery may be affected by the destination, local courier network, weather conditions, public holidays, seasonal demand or circumstances outside our reasonable control.
4. Shipping Costs
Shipping costs are calculated automatically during checkout based on:
- Delivery destination
- Total parcel weight and dimensions
- Available postal or courier service
- Any applicable delivery options
The complete shipping cost will be displayed before you confirm and pay for your order. We do not add undisclosed delivery charges after an order has been placed.
5. Tracking Your Order
Where tracking is available, you will receive a shipping confirmation email containing your tracking number or tracking link after your parcel has been dispatched.
Please allow some time for the carrier’s tracking system to display the first update. Tracking information may not become active immediately after the shipping label is created.
6. Delivery Address
Please provide complete and accurate delivery information, including:
- Recipient’s full name
- Street name and building number
- Apartment, entrance or floor, where applicable
- Postal code and city
- Country
- Valid telephone number
- Valid email address
Customers are responsible for checking their delivery details before completing an order.
If you notice an error, contact us immediately at office@blacksearose.com. We will try to correct the address if the parcel has not yet been dispatched.
Once an order has been handed to the delivery provider, changing the delivery address may no longer be possible.
7. Delivery Attempts and Unclaimed Parcels
The delivery provider may contact you by telephone, email or text message to arrange delivery or provide collection instructions.
If delivery cannot be completed, the parcel may be redirected to a collection point or returned to us, depending on the carrier and destination.
If a parcel is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect it within the carrier’s deadline or repeated unsuccessful delivery attempts, we will contact you to discuss redelivery or a refund.
Additional shipping costs caused by incorrect customer-provided information or failure to receive or collect the parcel may be deducted from the refund or charged before redelivery, where permitted by applicable law.
8. Delayed or Missing Parcels
If your parcel has not arrived within the estimated delivery period, please:
- Check the tracking information supplied by email.
- Check whether the carrier has left a delivery notice or redirected the parcel to a collection point.
- Confirm that the delivery address entered during checkout is correct.
- Contact us at office@blacksearose.com and include your order number.
We will contact the delivery provider and assist with the investigation. Carrier investigations may require additional time, particularly for international EU deliveries.
A delayed tracking update does not necessarily mean that a parcel has been lost.
9. Damaged Parcels
Please inspect the parcel when it is delivered. If the outer packaging is visibly damaged, photograph it before opening whenever possible.
If a product arrives damaged, leaking or broken, contact us as soon as possible at office@blacksearose.com and provide:
- Your order number
- A description of the problem
- Photographs of the outer parcel
- Photographs of the shipping label
- Photographs of the damaged product and its packaging
Please do not discard the damaged item or packaging until we have reviewed your claim and provided further instructions.
10. Split Shipments
In some circumstances, an order may be delivered in more than one parcel. If this happens, you may receive separate tracking information for each parcel.
You will not be charged additional shipping fees unless this has been clearly agreed with you in advance.
11. Shipping Restrictions
Certain products may be subject to postal, courier, aviation or destination-specific restrictions. These may include perfumes, aerosols, pressurised containers, flammable products and other restricted materials.
If a product cannot legally or safely be shipped to your selected EU destination, it may be unavailable during checkout or we may contact you before dispatch to propose an alternative or issue a refund.
Please do not request the shipment of prohibited products through special instructions or alternative arrangements.
12. Maximum Parcel Weight
Standard international parcels to most supported EU destinations may be subject to a maximum weight of 10 kg.
Larger orders may need to be divided into separate parcels or handled through an alternative delivery service. If this affects your order or shipping cost, we will contact you before dispatch.
13. Responsibility for Delivery
Black Sea Rose remains responsible for the goods until they are delivered to you or to a person designated by you, except where applicable law provides otherwise.
Nothing in this Shipping & Delivery Policy limits the statutory rights available to consumers under applicable Bulgarian or European Union law.
14. Contact Us
For questions about delivery or the status of an order, please contact:
Black Sea Rose
Operated by WPT-OFFICE LTD
31 Tsar Kaloyan Street
8000 Burgas, Bulgaria
Email: office@blacksearose.com
When contacting us about an existing order, please include your order number so that we can assist you more quickly.